Maintenance Requests
Submit a Maintenance Request
Please read the following page to understand maintenance issues and how we will respond to them.
***All maintenance requests must be submitted through your online tenant portal.***
(Call the office to get your online portal set up)
Emergency Maintenance
Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.
Target: 5 to 8 hours
The Following are **NOT** Emergencies
Refrigerator out, locking yourself out of the house, power or gas off, oven not working, water heater out, air conditioning not working. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Farish Realty Property Management is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.
Urgent Maintenance
Broken windows, plumbing repairs (not clogged toilet), loose railings, wobbly decks, electrical problems, HVAC repairs.
Target: 2-4 business day service
Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.
Normal Maintenance
Appliance repair, garage repairs, leaky faucets.
Target: 4-8 business day service
Non-Essential Maintenance
Fence repair, gutter cleaning.
Target: 30 day service
Not a Habitability Issue
Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing/broken door knob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys. Most of these items are covered by the Tenant through the Minor Repairs Addendum. Feel free to call or ask us for details if you are unsure of what is covered.
Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.
Tenant Damages
Damage caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem.
If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Buy a plunger. Unless the contractor can prove it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.
If you reside in a home managed by Farish Realty Property Management, and have a maintenance issue, please complete the form below so that we can effectively service you. Your requests will be handled in the order that they are submitted with the prior response times as guidelines.
